Global Tel* Link

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Contents

Overview

Global Tel* Link provides inmate telephone services to correctional facilities. They receive prepaid funds which can then be used to communicate with an inmate.

GTL's AdvancePay allows the family members and friends of inmates to set up prepaid calling accounts to pay the fees for collect call charges.


How It Works

AdvancePay allows inmates to call your telephone number without the restrictions of standard billing. When an inmate attempts to dial a blocked number, the inmate is placed on hold and AdvancePay will provide the option to the called party to set up a prepaid account. After the prepaid account is established, collect calls to the telephone number may be placed up to the prepaid amount in the account. After the amount of money is used, the system will prompt the user to add funds to their AdvancePay account.

The easiest way to establish an AdvancePay account is through GTL's automated phone system with either $25.00 or $50.00 made via credit card. Alternately, customers can go to www.gtl.net and click on the web payment link.

In addition to the automated phone system and website, accounts can be established and payments can be made through the AdvancePay customer service department, Western Union, and by mailing checks or money orders.

The system is completely automated and can be accessed by calling the following numbers:


Block Inmate Calls

To have GTL block your residence number from receiving phone calls, call GTL at 1-877-856-3184, Option 2.


Customer Service Options

Billing and Customer Service Issues: 1-877-856-3184, Option 1

Questions?

The AdvancePay Service Department is ready to answer all billing related questions:

Toll Free Number: 1-866-230-7761

Fax Number: 251-473-2802

Hours of Operation:

Monday-Friday 7am to 11pm, CST
Saturday & Sunday 8am to 7pm, CST


Mailing Address:

  AdvancePay Service Dept.
  Department 1722
  Denver, Colorado 80291-1722


 





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